Effectively building an online presence through social media channels to capture your audience, create engaging and informative content and provide a monthly detailed report to monitor growth & efficiency.

• Deliver actionable advice on how to manage your platforms more effectively to set up your social media marketing.

• Explore your social media marketing goals in line with your business needs.

• Perform an audit of your social media platforms.

• Researching user personas, identifying key influencers, utilising appropriate social media channels.

• Exploration of paid social media: what are the most suitable objectives to support your marketing drive. Creation and management of paid social media ads.

• Provide social media management to help free up your time.

• Managing day to day social activities, daily post scheduling, customer service and engagement.
  
  
• Scheduled progress calls.
  
  
• Identify key influencers to engage and share content.
  
  
• Handle customer questions and queries.
  
  
• Content creation and management.
  
  
• Image and photography sourcing.

• Reporting and analysing from your social media channels and website.
  
  
• Establish measurable metrics.
  
  
• Create KPI's in line with the business objectives monthly reports produced along with recommendations.

• Marketing strategy development based on core business aims and values.

• Creation of SEO friendly marketing literature and content.

• Implementation of your marketing plan: enhance the impact of your brand, deliver business growth.

• Deliver your marketing projects across all channels including: Award entries, branding, website design & build, newsletters (electronic & hard copy), brochures & leaflets.

• Development and implementation of paid search engine marketing campaigns.

• Website SEO reporting.

• Providing regular reports using web analytics to monitor progress and identify successful marketing efforts and areas for improvement.
  
  
• Provide regular recommendations for areas of improvement against business KPI's.
  
  
• Detailed metrics for each platform.

Helping your business achieve a recognised accreditation in Customer Service, ensuring a professional, high-level service is delivered to your customers.

• Providing and creating documentation to support the CSE process.

• CSE assessment management.
  
  
• Creating and managing documentation to support the Customer Service Excellence process.
  
  
• Implementation and management of a Customer Service Excellence strategy.
  
  
• Customer Service Excellence assessment management and support.
  
  
• Ongoing support once the accreditation has been achieved to maintain the standard.